Complaints Procedure

11th September 2023
Home > News > Complaints Procedure

At Bruce Mather Estate Agents, we are committed to providing our customers with a high level of service. We understand that sometimes things can go wrong, and if a customer feels that we have not dealt with their complaint professionally or efficiently, we are proud to work alongside the Property Ombudsman to resolve the issue.

The Property Ombudsman is an independent body that provides a free and impartial complaints service for people who have used a property professional. If you have a complaint about our services, you can contact the Property Ombudsman directly or ask us to do so on your behalf.

We believe that working alongside the Property Ombudsman is an important part of our commitment to providing our customers with the best possible service. We are confident that the Property Ombudsman will be able to help us resolve any complaints quickly and fairly.


Share this article

Related News

Google Reviews

"Excellent, we have sold 3 properties with Guy and the team and will continue with their services, as we have found them to be professional, polite, efficient, friendly and realistic." Sherridan Searson December 2024"From start to finish we were taken care of by Ellie in a professional manner with outstanding customer service and a friendly approach! We can...

Read More
World Cup BBQ Give Away

Grab yourself a free BBQ giveaway during the World Cup.Go to our social media to be in with a chance to win.

Read More
2025 Christmas Hamper Winner

Congratulations to our lucky winner of the Luxury Christmas Local Produce Hamper!Thank you to everyone who entered.We would like to thank and wish all our friends, family and clients a very Merry Christmas and a prosperous healthy 2026.Please call today on 01205365032 to arrange a free valuation or viewing with your local winning Estate Agents.

Read More
Virtual Valuation

At Bruce Mather we are trying to embrace the digital age and we are pleased to offer virtual valuations which are all carried out online and via Facetime, if you would like to arrange your valuation send an email to sales@brucemather.co.uk . We will then contact you to arrange a mutually agreeable time to carry out the valuation. We know that it’s a di...

Read More
Stay up to date with our latest news